Refund and Returns Policy
We understand that sometimes plans change. Should you need to cancel your order with Luxetex balloons,At first instance contact should be made.
Cancellation of orders are valid up until the time, that the order has left our warehouse. After this period the product is deemed in transit and our cancellation protocols are void.
If you do wish to cancel before this period, please contact us directly via email at ? With you order details for reference.
Our Return/Refund Policy
Refunds for a cancelled order,
will be refunded in full if the above conditions are adhered to.
will be refunded in full if the above conditions are adhered to.
Return or exchanges,
Due to the nature of our products. we regret to inform you that we do not accept returns or exchanges. If you do receive a defective item, please contact us via email with details of the product and the defect within.
Due to the nature of our products. we regret to inform you that we do not accept returns or exchanges. If you do receive a defective item, please contact us via email with details of the product and the defect within.
With that said we value our customers and will do our best to assist. We will measure and initiate protocols on a case by case basis depending on your situation.
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